Refund policy

At Shopvelox, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a free return or refund within 30 days of delivery.

To be eligible, items must be unused, clean, and in their original condition. Please contact us before sending any return.

To start a return, email support@Shopvelox.store with your order number, full name, and reason for the request. For damaged, defective, or incorrect items, please include clear photos.

Once your return is approved and inspected, we will issue a refund to your original payment method. Processing time may vary depending on your bank or payment provider.

Contact:
Shopvelox
9063 Rue Chenet, Saint-Léonard, QC H1P 2H6
support@Shopvelox.store
(855) 598-1856